Corporate Profile

As an ethical veterinary distributor, MWI sells only to licensed veterinarians.

History

Millard Wallace Ickes, DVM, founded MWI in Nampa, Idaho, in 1976 to address the needs of veterinarians in the Northwest. As the word spread that MWI offered quality service and competitive pricing, the business grew rapidly. Today, MWI’s growth continues because we center our attention on the success of our veterinary customers. We know that we won’t be successful unless you are.

Size

MWI is one of the largest veterinary distributors in the United States. Our national sales force of more than 180 Outside Sales Representatives and Specialists is complemented by an inside telesales team of more than 135 people. If we don’t have a local representative in your area yet, please don’t hesitate to call us. We are happy to serve your needs wherever you practice in the continental United States.

Product Lines

MWI carries products for every type of veterinarian. We distribute products for all the biggest names in animal health as well as several niche manufacturers for markets including ophthalmology, oncology, orthopedics and emergency. Small animal, bovine, equine and exotic practices know that they save time when ordering from MWI because we have everything they need.

Services

MWI offers a wide array of solution-based services, including Inventory Management with our SWEEP™ Inventory System and PRISM™ Inventory Education Program, capital equipment consulting with our staff specialists, equine compounding services through our alliance with Hagyard Compounding Pharmacy, and pharmacy labeling and delivery services on behalf of veterinarians through our AnimalRx Pharmacy marketed under the program names of AnimalRx, ProxyRx, Vetstreet Powered by ProxyRx, and Equine ProxyRx Online.

Inventory Warehousing

MWI’s inventory is centrally purchased for all warehouse locations, utilizing advanced forecasting systems and electronic commerce. Our 12 distribution centers are strategically located across the country to provide next-day service and later cut-off times in most areas. With 98% fill rates from our warehouses, our customers enjoy the benefits of a consistent supply and reliable delivery.

Innovation

MWI is known for approaching things a little differently. Examples? We don’t charge shipping on regular orders. We pioneered the AnimalRx large-animal pharmacy concept to help veterinarians efficiently service their producer and dairy clients in compliance with all Board of Pharmacy regulations and have since expanded this service to reach companion-animal and equine markets on behalf of veterinarians. We operate the industry’s most advanced Internet ordering website for veterinarians and their staffs. We employ a team of specialists who are dedicated to updating our customers and sales reps about the latest developments in capital equipment, bovine and equine product segments. We have Saturday call center hours. We offer an easy-to-use inventory management system to assist you in operating efficiently. In short, we work harder and smarter to serve you better!

Information

MWI values high-quality, timely information and we know our customers do too. To assist you in taking advantage of the best offers available, MWI provides a monthly communication to our customers, the MWI Messenger, which serves as a comprehensive summary of all manufacturer programs offered to the veterinary industry at that time. And, because few practices have the time to monitor manufacturer rebate and free goods programs, MWI can help! By consolidating your purchases through MWI, you maximize your program opportunities because we provide reliable tracking for you and accurate reporting to manufacturers.

Value

MWI’s sharp focus on customer satisfaction and internal efficiencies enable us to offer exceptional value to our veterinary customers. By keeping our costs low and our goals high, we strive to make doing business with MWI an easy choice.

People

We have approximately 850 employees across the nation who are dedicated to your success. MWI sales representatives are animal health professionals. Many are former veterinary technicians or have extensive animal health experience, and they undergo ongoing training to ensure expertise in the broad selection of product lines we represent. MWI warehouse and office personnel understand your needs because we’re focused exclusively on veterinarians. We’re dedicated to furthering the success of your practice.

Our Mission

MWI will be the best resource to the veterinary profession by delivering superior value, efficiency and innovation.

Core Values

Customer Service
Integrity
Innovation
Dedication
Quality

We are confident that you will see our commitment to these Core Values and our Mission Statement in every interaction you have with MWI’s Team Members.